Terms of Use

indianapoliswaterheaterrepair.com is an independent directory of plumbing businesses that offer water heater services across Greater Indianapolis. It is operated by Bamboo Grove Workshop. The operator is not a plumbing company and does not perform plumbing services. Providers perform their own services. Homeowners contact and evaluate providers directly; the directory does not match, route, or book service requests and is not a homeowner lead-routing system.

Inclusion in this directory is not an endorsement, certification, or guarantee of a provider's work, licensing, insurance, or pricing. We do not promise rankings. We do not verify plumbing credentials on behalf of homeowners. Homeowners are responsible for evaluating and selecting providers.

Creating an account requires email verification. Verification confirms control of the email address only; it does not approve a listing claim or establish business ownership. Unverified users may browse the public directory but may not submit listings, submit ownership claims, manage listings, start enhanced-listing checkout, or access administrator functions. Password recovery is handled through the platform's authentication system using provider-managed recovery tokens.

New listing submissions require operator approval before they appear publicly. Pending records are not accessible publicly. Listing claims are reviewed and approved only by the operator; signup alone does not grant ownership. An approved owner may publish permitted edits to their listing without re-approval. One account may manage multiple approved listings. Owners are responsible for the accuracy of the information they publish.

Free listings display permitted public fields: business name, phone, website, and participation in relevant directory filters. Enhanced listings ($99/year) additionally receive priority placement, a logo on the card, an individual expanded profile, description, services and areas served, business hours, emergency availability, photos, external review links, one Google Business Profile audit, and one online visibility audit. The two audits are one-time included benefits performed manually; they are not duplicated on renewal or reactivation. Public provider cards are kept free of paid/featured/enhanced badges. Payment is not an independent quality endorsement.

Enhanced listings are billed as a $99 annual recurring subscription that automatically renews each year until canceled. There is no monthly plan. One subscription applies to one listing; one owner may manage multiple listings and purchase upgrades separately. Only an authorized owner of an approved listing may start its checkout. Enhanced access is granted only from a verified payment record or a separate manual admin grant — never from a checkout confirmation page alone.

Canceling an enhanced listing stops future annual renewal but preserves enhanced access through the paid-through date. When the paid-through date passes, the listing reverts to the free presentation, the enhanced profile becomes inaccessible publicly, and enhanced content is retained privately. The owner account and listing ownership are preserved. Canceling billing does not remove a separate valid manual grant, and removing a manual grant does not cancel billing.

The operator may grant enhanced access manually and separately from a paid subscription. Manual grants remain independent of billing: a manual grant may be revoked without canceling a subscription, and a subscription may be canceled without revoking a separate valid manual grant.

The contact form accepts listing corrections, business inquiries, and general directory questions. It is not a plumbing appointment or emergency-service request. Submissions are routed privately to the operator after configuration and approval.

These Terms do not establish a specific refund policy. Refund questions are handled by the operator on request. Nothing in these Terms creates a refund commitment that the operator has not separately approved.

The directory is provided as-is. The operator is not a party to any agreement between a homeowner and a listed provider and is not responsible for the work, conduct, or availability of any listed business. To the extent permitted by law, the operator disclaims liability arising from homeowner reliance on directory listings or from interactions between homeowners and providers.

We may update these Terms to reflect actual implemented behavior. Material changes will be reflected in the "Last updated" date above. This draft is provided for operator review before publication.