Privacy Policy

indianapoliswaterheaterrepair.com is an independent directory of plumbing businesses that offer water heater repair, replacement, and installation across Greater Indianapolis. It is operated by Bamboo Grove Workshop, which is not a plumbing company. We do not perform plumbing services, and we do not route homeowner service requests to providers. Homeowners contact and evaluate listed providers directly.

Public directory visitors. We do not require an account to browse the directory. Basic, non-identifying usage information may be collected through the platform's standard analytics. We do not sell visitor data, and we do not operate a homeowner lead form.

Business owners and account holders. When a business submits a listing, claims a listing, or creates an account, we collect:

• Account email address and a password (managed by the platform's authentication).
• Public listing information you choose to publish: business name, phone, website, street address, description, services, areas served, business hours, emergency availability, photos, and external review links.
• Private business contact details (contact name, contact email, contact phone, notes) used only for directory administration and never shown publicly.
• Listing submission and ownership records, including the account that submitted or claimed a listing and the approval history.

Creating an account requires email verification through the platform's authentication system. Email verification confirms control of the email address only — it does not approve a listing claim or establish business ownership. Listing claims are reviewed and approved by the operator. An approved owner may manage permitted edits to their listing without re-approval; one account may manage multiple approved listings.

When a business submits a listing, the submitted information may be used to create or update a contact record in the operator's customer-relationship-management system so the operator can communicate with that business. One contact may be associated with multiple listing submissions; we do not overwrite unrelated contact data. Contact-form submissions (listing corrections, business inquiries, and general directory questions) are stored and routed privately to the operator. The contact form is not a plumbing appointment or emergency service request.

Enhanced listings are billed as a $99 annual recurring subscription, with automatic annual renewal until canceled. Payment is processed through the platform's connected payment provider. We store a trusted subscription record (listing, owner, subscription reference, status, and paid-through date) to determine enhanced access. We do not store full card numbers in this application; card data is handled by the payment provider.

Enhanced access is granted only from a verified payment record or a separate manual admin grant — never from a checkout confirmation page alone. Payment is not an independent quality endorsement, and enhanced listings receive priority placement.

Canceling an enhanced listing stops future annual renewal. Enhanced access continues through the paid-through date. When the paid-through date passes, the listing reverts to the free presentation, the enhanced profile becomes inaccessible publicly, and enhanced content is retained privately. Canceling billing does not remove a separate valid manual grant, and removing a manual grant does not cancel billing.

Public listing content remains visible as published. Enhanced content is retained privately even after an enhanced subscription expires. You may request correction or removal of your listing or account information by contacting the operator through the contact form. Account authentication data is managed by the platform's authentication system, including password reset and account recovery.

The directory uses the platform's managed backend for authentication, database, and file storage; a connected payment provider for billing; and, for enhanced listings that have linked a Google Business Profile, the Google Places API to display publicly available review ratings and excerpts. Google reviews are Google's content and are governed by Google's terms. We do not control third-party review content.

We do not promise rankings, do not endorse providers, and do not verify plumbing credentials on behalf of homeowners. Listing presence is not a guarantee of service quality. This policy does not invent a refund policy; refund questions are handled by the operator on request.

We may update this Privacy Policy to reflect actual implemented behavior. Material changes will be reflected in the "Last updated" date above. This draft is provided for operator review before publication.